Additional security services are available to ensure the highest level of safety and security for cruise vessels, passengers, and crew. Solutions include manpower and equipment to meet the unique needs of each vessel. Important note: this service is available by request only — please schedule in advance to ensure availability.
Efficient bunkering services are provided, handling the logistics of loading and distributing fuel among available shipboard tanks for a smooth and timely refueling process. Important note: this service is available by request only — please schedule in advance to ensure availability.
Guests and crew embarking or disembarking from a ship during its journey can check in at the Arrivals Plaza. All passenger processing will be managed by ship agents and Customs and Immigration personnel.
The Antigua and Barbuda Customs Department offers 24-hour customs clearance and support services. Important note: this service is available by request only — please schedule in advance to ensure availability.
Water bunkering services, typically performed landside by trucks, ensure a consistent supply of fresh water. These services are reliable and efficiently managed to meet your needs. Important note: this service is available by request only — please schedule in advance to ensure availability.
High-quality ground services are available for passengers on behalf of cruise lines, including terminal staffing (check-in/directionals), signage arrangements, check-in services, luggage management, passenger services (transfers & hotel arrangements), holding locations, hotel representatives, and airport representatives.
Adherence to the highest international standards set by the ISPS Code ensures comprehensive security measures are available to protect ships and port facilities from security-related risks.
Experienced mooring dock agents assist in berthing and securing the ship along the assigned berth.
Advanced luggage screening processes are available, ensuring all baggage is thoroughly inspected for prohibited items and maintaining a safe and secure environment for passengers and crew members.
Luggage storage can be arranged by ship agents within the Customs and Immigration Hall within the Cruise Terminal. Important note: this service is available by request only — please schedule in advance to ensure availability.
MARPOL-compliant services include waste reception, disposal, sewage treatment, and hazardous waste discharge. International standards ensure safe and environmentally friendly waste handling. Important note: this service is available by request only — please schedule in advance to ensure availability.
Forklift drivers assemble and drop gangways upon arrival of each vessel.
Assistance is provided for passengers with mobility issues, ensuring safe and comfortable transit to and from the ship gangways and the city. Services cater to all passengers, providing a seamless travel experience.
Latest technology and procedures are used in our passenger screening services, ensuring that all individuals embarking at the port are securely and efficiently screened.
Coordination and segregation of different services at the pier prevent cross flows and ensure passenger safety. Operational movements are carefully planned to provide a smooth and secure experience.
Supporting ships with the navigation of vessels, pilots act as advisors to the master of the vessel and experts on local waters and navigation. Mandatory service.
The Royal Police Force of Antigua and Barbuda (RPFAB) provides regular security support from its cruise port outpost and its St John’s Police Station, which operates from a nearby location. Immigration officers are also stationed at the port and provide 24/7 assistance and support services.
OPRC – Established measures are in place for dealing with pollution incidents, protecting the terminal facility and cooperating with national and international regulations.
Port agency services are available, including cruise line representation and administrative formalities, coordination of marine & port services (mooring, pilots, towage, Marpol, provisioning), crew services (visa, transfers & hotel arrangements), and medical service
Provisions supply services include food, water, medical supplies, and safety equipment. Important note: this service is available by request only — please schedule in advance to ensure availability.
Stevedoring services cover the loading and unloading of cargo to and from ships. Efficient and safe cargo handling supports the smooth operation of the vessel. Important note: this service is available by request only — please schedule in advance to ensure availability.
Temporary storage locations within the cruise port premises comply with ISPS standards. Secure areas are available for ships to store items as needed during their stay in port.
A variety of technical equipment rentals is available to support ship operations, including Cherry Pickers, Cranes, Forklifts, Bobcats with Shovels, Manual Pallet Trucks, Mobile Cranes, and Electric Pallet Trucks. Available upon request.
Mobile working areas in cruise terminal annexes accommodate the specific requirements of ship operations. Flexible spaces are designed to meet various operational needs. Important note: this service is available by request only — please schedule in advance to ensure availability.
Towage service available includes one towboat with the capacity to handle up to 70 tons of bollard pull.
Waste treatment services minimize environmental impact and comply with legislative requirements. Waste is managed effectively, with meticulous record-keeping. Important note: this service is available by request only — please schedule in advance to ensure availability.
Guest Services 
Crew Services 
Yacht Services 
Ferry Services